Selected work
Case studies from Customer.io and earlier. For a fuller timeline of the last six years, see all work.
Case studies
The editor
Workspace content hub with global styles, reusable blocks, and creation through QA. Now the editor more accounts create email on than any other, even in beta.
The auditor
A three-tier severity model that surfaces deliverability, accessibility, and rendering problems before they cost a send, without ever blocking one.
Localization
Multi-language messages in one workflow, designed within real technical constraints.
Styles and components
How a shared styles system replaced templates as the fix for brand consistency, and where it grew from there.
Before Customer.io
High-level overviews of three agency engagements at Planet Argon, shown to demonstrate range before Customer.io.
Design strategy
