All work, last 6 years
Selected case studies get the full write-up. This is the wider list, 2019 to 2025 at Customer.io: what it was and when, not the decisions behind it. For more detail, see the full Notion doc.
Timeline
Design Studio
Democratizing design systems with a flexible and collaborative message editor, styles management, and more.
Walk the Store
A team ritual to build empathy and observe usage. Still running.
Sandbox Editor
Experimenting and testing interaction, transitions, and features by pairing directly in code.
Marketing-Friendly UI
Rebuilding a visual editor for a new persona.
Experimental Editor
User testing and design explorations.
Message Library
A source of truth to make it easier to find any message across the entire platform.
Conditions Redesign
Battling a pain point and user experience problem with ideation.
Multi-Language
Bringing localization to the product to make variations based on language.
Workflow Actions
Building user friendly quick actions into a workflow builder to make it easier to duplicate, copy, and delete.
Audiences and Leads Work
Explorations and designs to bring leads into the Customer.io workspace.
Usability Audit
A central repo of user experience issues based on heuristic audit and user research.
Integrations Catalog
Displaying integrations in an easy to search catalog.